If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. Get in touch. Screen Brightness. Send us a message. Each manual contains the most widespread issues and troubleshooting instructions for them. I checked the breakers and they were fine but flipped them a couple times anyway. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. I removed and reset the thermostat. Learn how to get your new ecobee Thermostat up and running. Then select About. Please, note that the solutions aren’t described in detail. ... Our support team is waiting to help you. If your ecobee thermostat is not up to date, you will need to contact ecobee support at 1-877-932-6233 to request a firmware upgrade. The brightness of both the active and standby screens can be configured independently. The ecobee Smart Thermostat is a simple, stylish way to control your heating and cooling throughout your home. ; Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. You can clean the Smart Thermostat touch active that feature. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. Guided Setup Process The Installation Guide that ships with your ecobee has the necessary instructions to wire up and install your device. So my Ecobee 3 has been working great for a couple years. Still need help? 10 a.m. to 8 p.m. EST. Page 6: Smart Thermostat SSID). 1-877-932-6233 (Toll free) 1-647-428-2220 (International) Check Your Network on Your ecobee. Email us. Have your Serial # ready. Page 5: Cleaning The Touch Screen Feature buttons allow you to quickly access the various features of To clean the touch screen: Press the Clean me button to deactivate your touch your ecobee Smart Thermostat. If you choose your own name, enter the custom name and touch Save. To view your ecobee’s Wi-Fi status, tap the QUICK CHANGES menu button (the gear icon) in the bottom right corner of the thermostat, and then look at the top right corner of the thermostat screen to view the Connectivity icon. phone. Tonight I noticed the screen will not turn on. This will show the network information screen. ; Running into snags. To close a tile and return back to the main screen, touch or click (top-right corner). You can customize the brightness of your ecobee thermostat's screen. To access your customized web portal, visit ecobee.com and click on the Login link. You can also configure the screen to automatically sleep (i.e. Send us a tweet. Review your SSID and make sure it matches that of the device you use for your Home app. If your sensor's battery is running low or the sensor is not working as intended, it's recommended to replace its battery: Our support team is waiting to help you. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. Chat with us. Pressing one of these buttons will screen. @ecobee. The tables below enlist different technical problems with Ecobee thermostats and provide possible solutions. Make sure your ecobee and your iPhone are both connected to the same Wi-Fi network. To select a tile, touch or click on it. Go to Wi-Fi. This guide will help you troubleshoot the wiring and other electricity problems that can cause your thermostat not to turn on, click without turning on, or reboot constantly. Get in touch. From the Home screen, press Menu. 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